Banglax Privacy Policy — How Your Data Is Kept Secure
Last updated: January 2025
This page details in English how your personal information is collected, used, stored, and protected on the banglax platform. Please read this policy carefully before using the site.
What information do we collect and why?
Personal Identification Information
When creating an account on banglax, your name, date of birth, email address, and mobile number are collected. This information is necessary for identity verification and account security. Date of birth is collected for age verification purposes, as our platform is not open to users under 18 years of age. Your information is never sold to third parties and is used solely for purposes necessary to operate the platform. You can update your personal information from your profile at any time.
Payment & Financial Information
Payment-related information is collected during deposits and withdrawals; however, full card or account numbers are not stored on our servers. All financial transactions are processed through encrypted channels using recognized payment gateways. Transaction records are retained for a specified period as part of our legal obligation to prevent money laundering. There is a legal obligation to notify the relevant authorities in cases of suspicious financial activity. Our payment system is always secured with SSL technology.
Usage Patterns & Technical Information
We collect statistics on when, how, and how long you use the platform, which helps us improve the quality of our services. Technical information such as your device type, operating system, browser, and IP address is recorded automatically. This information is used for security monitoring and to ensure platform performance. Your preferences and session data are temporarily stored through the use of cookies, which you can control from your browser settings. Technical information is never shared with third parties alongside your personal identification.
Data Storage, Sharing & Your Rights
How long is data retained?
Your information is stored in our systems for as long as your account remains active. Even after account closure, certain information may be retained for a period of time to meet legal and regulatory requirements. Transaction history is generally retained for up to five years, as determined by applicable financial laws in Bangladesh. Data that is no longer needed is securely deleted, and strict access controls are maintained to prevent unauthorized access. If you have any questions about data retention, please contact the support team.
When may information be shared?
Banglax never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared with trusted partners to provide specific services such as payment processing, identity verification, and fraud prevention. Information may be disclosed in compliance with applicable law in response to court orders or lawful requests from law enforcement agencies. All our partners are contractually bound to uphold the same standard of privacy policy. In any instance of data sharing, only the minimum necessary information is provided.
Your Privacy Rights
You may request to view the information we hold about you at any time. Contact the support team to correct any inaccurate or incomplete information, which is typically processed within 7 business days. You may request to close your account and have your personal data deleted, though certain information may need to be retained for a specified period due to legal obligations. You may opt out of marketing communications at any time. For any privacy-related concerns or complaints, please contact our FAQ Page or contact support directly.